An Outline of Our Service Domains Domain registrations & renewals will only be completed after payment has been received. Domain Transfers Domain transfers away from Web-Smiths servers are billed for at R1500.00 to release the domain including website content and email addresses. Hosting Domain, website, app & email hosting is billed in advance & requires a 1 month’s cancellation letter. Email Email addresses are provided when Web-Smiths is hosting the domain. Websites The website will be designed using the content provided by the client to their specifications. Website updates Requested updates to live websites may be charged for at R200.00 per hour at Web-Smiths discretion. Search Engine Optimization Search Engine Optimization is only available when Web-Smiths is the website host. Ad Display Network The Ad Display Network is only available when Web-Smiths is the website host. Google AdWords Is billed in advance, a 10% management fee is applicable & requires a 1 month’s cancellation letter. Corporate Branding Corporate branding packages are designed according to the clients industry & specifications. App Development All apps are Google Play / Apple App Store compatible & are developed to the clients specifications. SSL Certificates SSL Certificates / HTTPS are billed in advance and are valid for a 1 year period from the date of activation. Payments It is the clients responsibility to keep their account up to date to maintain the services provided. Refunds Web-Smiths has a strict no refund policy due to the time consuming nature of the work. General Web-Smiths is not responsible for any losses & may terminate a service at their discretion.